Customer satisfaction is very important to us; therefore, KAVA® offers a return policy for items within 30 days of the shipment receipt date. KAVA® must be notified of any items damaged in transit within 5 business days.

We offer refunds on unused merchandise only. KAVA® does not refund freight, tax or return shipping costs.

 

ACCEPTABLE ITEMS FOR RETURN

Items purchased directly from our KAVA® website.

  • Items that are new, unused, unaltered and contain all original product packaging and accessories.
  • Items within 30 days of the shipment receipt date.
  • Items that have received an RA# from a KAVA Glass Customer Service Representative.

 

UNACCEPTABLE ITEMS FOR RETURN

Any item without a Return Authorization (RA#) number

  • Used or damaged items.
  • Items not in their original packaging or containing all accessories.
  • Items over 30 days of the shipment receipt date.
  • Broken glass. Note that glass is not covered under ANY KAVA® warranty.

 

You may be charged a 10% restocking fee, which will be deducted from your total refund amount.

 

RETURN PROCESS

  1. Please contact KAVA Glass via email to receive a Return Authorization number. (Returns with an invalid, expired or missing RA number will be subject to a 50% restocking fee.)
  2. You can use your original KAVA Glass box you received, or any plain, unmarked cardboard box to ship your return. If there are any existing shipping labels, stickers, or other materials on the shipping box from previous shipments, please remove them.
  3. Attach your new return label to the shipping box. Please use a traceable carrier and retain the tracking number for your records. KAVA Glass is not responsible for any items that are lost or damaged in transit.
  4. We’ll take care of the rest! Once your return is received and inspected (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 3 business days. Please note that, depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

 

Questions? Please use the contact form on this website.